Network Operations Center (NOC)

Protects Your Business - Critical Network.

Computer Network Solutions provides Remote Network Operation Center 24 hours a day, 365 days a year, monitoring converged technologies, networks, systems and applications for performance and security. By taking advantage of our resources: engineering talent, reporting and customized escalation plans, world class toolsets, compliance and security expertise, CNS clients can leverage our services at a fraction of their cost if implemented in-house. CNS currently maintains and monitors over 400,000 devices and have over 500 active clients ranging from the large enterprise, to mid-tier and smaller-sized clients, all of whom struggle with limited IT budgets and staff expertise. The Network Operations Center staff maintains a vigilant eye every minute of every hour on critical and non-critical technology so that your operation runs smoothly and uninterrupted, ensuring ‘round-the-clock, reliable performance, as well as rapid escalation and quick remediation in the event a problem is detected.

Why stop there? CNS goes the extra mile by providing service-level customized maintenance programs and on-site maintenance. As an authorized service provider for the industry leading manufacturers, CNS provides multi-vendor support of servers, desktops, printers and networks.

Should a problem arise, our maintenance solutions provide:

• Certified engineers with required parts
• A local spare parts inventory to ensure cost savings and rapid fix
• Restoration of normal operations with minimal time and involvement by your IT staff

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Intelligent Monitoring

• Server Monitoring
  
  • Operating Systems
  • Business Applications
  • Server Applications
  • Hardware
• Management Reporting
  
  • Capacity Management
  • Availability Management
  • SLA Compliance
• Network Monitoring
  • Utilization
  • Availability
  • Packet Errors and Port Health
  • Communication Fail
• Customer Portal
  • Web Interface
  • Knowledgebase
  • Self Help
    
  • Incident Status
    
• Service Support
  • Incident and Problem Management
  • Configuration Management
  • Change Management

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Intelligent Analysis

• Trend Analysis
  Powerful analysis tools present multiple views of your enterprise security data to help identify trends as well as detect anomolies and potential threats.

• Forensic Reporting
  Forensics reports provide comprehensive data mining capabilities, including filtering, sorting and grouping of data elements, enabling the fast identification of the root causes of incidents.
  

• User Administration
  Allows administrators to easily package security information to aid in research and reduce incident response times.
  

• Event Correlation
  Noise and false positives are reduced by correlating events from various security sensors and accurately identifying critical security incidents.

• Incident Handling
  A built-in extendable security Knowledge Base centralizes monitoring and response to security alerts generated anywhere in the organization.
  

Service Description	Silver	Gold	Platinum
24 x 365 Monitoring/Alerting Services
System/Device Availability Monitoring
E-mail Alert Notification
Key System/Device Performance Monitoring
Performance Threshold Monitoring
Enhanced System/Device Performance Monitoring
Performance Threshold Alerting
System/Device History Retention	1 mo.	12 mos.	12 mos.
Process/Service Availability Monitoring
Portal Reporting Services
System/Device Availability
Real-Time Performance Reporting
Historical Performance Reporting
System/Device Reporting Retention	1 mo.	12 mos.	12 mos.
Incident Management Services
Carrier/Vendor Incident Coordination
Real-Time Incident Reporting
Historical Incident Reporting
Monthly Executive Summary Reporting
Customer Monthly Review Meeting
Escalation Services
Time to Notify Customer of Issue	30 min.	30 min	30 min.
Interval of Customer Status on Open Issue	4 hrs.	2 hrs.	hourly
Number of Customer Escalation Contacts	2	3	4
Remote Fault Diagnostic Services
System/Device Diagnostic Monitoring
Network Device Troubleshooting
Patch Management/Anti-Virus
Hardware Maintenance