Regional Telephone Carrier

When this large, regional communications carrier decided to add performance monitoring to its commercial-client service portfolio, it immediately turned to CNS for assistance.

Rather than build a network operation center, replete with tools and personnel, the carrier contracted with CNS to provide a solution. CNS was able to offer monitoring and back-end ticketing support, along with the capacity for testing new circuits to ensure proper functioning.

Today, CNS monitors thousands of circuits for the carrier and has co-branded solutions to the small and mid-size market which take advantage of CNS’ Cisco Gold status and IP telephony specialization.

These added services have given the carrier a distinct competitive advantage as evidenced both by a continual rise in existing business as well as a significant upsurge in new business.